By using our service, you acknowledge and agree to the following:
Language Garage, LLC, provides online live language instruction to small groups (maximum of five students except in the case of special programs and demos) and individual private students through an online third-party meeting application as well as file sharing sites. Your enrollment confirmation includes details on these third-party entities. Except when stated otherwise, we produce our own copyrighted instructional material, for use during the online lessons as well as between lessons, in print and audio form. Our teaching methodology, instructor guides, student books, and audio are all proprietary. Use of this service requires adherence not just to the policies and terms of Language Garage, LLC, but also those of the third-party entities. Your enrollment confirmation will direct you to the relevant sources, but we are happy to provide you with that information ahead of any enrollment or payment.
Language Garage, LLC, is the sole proprietor and copyright holder of all original instructional materials used during the lessons, except when stated otherwise. You may not record, redistribute, or resell any of this content without expressed written permission from Language Garage, LLC, either during your course enrollment or after. Except in highly customized or special programs, the student content is provided individually in digital form to each student. Written material (student books) may be downloaded from our site, or can be sent via email or file transfer application, and it is the sole responsibility of the student to print, if so desired. Audio content is also available on our site, or will be sent via a third-party file sharing application. Students will be given detailed instruction on how to use such applications if they are unfamiliar with them.
The trademarks, names, logos and services offered on www.thelanguagegarage.com are registered and unregistered trademarks of Language Garage, LLC. Nothing contained in the course materials, written, electronic, or audio, should be construed as granting any license or right for use outside of the instruction by Language Garage, LLC, or its intended use by the student without expressed written permission from the Language Garage, LLC. Our content uses original, licensed, and open source images. Language Garage LLC claims no copyright or ownership of images, and attributes copyrighted images when required.
Language Garage, LLC, offers free trial lessons for all legitimate prospective students, intended not just to familiarize you with the learning experience but also to assure that you are comfortable with the online meeting platform. Students may enroll in a trial lesson under no obligation or commitment. Students are entitled to one free trial lesson, but you may request an additional trial lesson for legitimate purposes that must be approved by Language Garage LLC. Trial lessons and enrollments are limited to the number of slots and times Language Garage LLC makes available, and Language Garage, LLC retains the right to refuse a free trial lesson to any individual before or during the lesson if that individual is violating our policies.
Language Garage, LLC, requires payment in full for all instruction upfront. Students may enroll in a free trial lesson without payment, but payment is required for enrollment in actual instruction, private, semi-private, group, or custom. For standard private, semi-private, or small group enrollments, the minimum payment is one full level of instruction. Private students enrolled in longer programs or more than one level at once may request special payment arrangements, which may be accepted by Language Garage LLC before enrollment. Under no circumstances should students pay an instructor directly, or share financial information such as your credit card number with anyone other the e-commerce application on our site, or an administrator if you wish to pay over the telephone for any reason. Any payments not made according to Language Garage LLC policies may not be refundable.
For standard private, semi-private, and small group instruction, proprietary Language Garage materials are used, and the cost of these materials is included in the cost of enrollment. If we do not have appropriate material for your program, for example in the case of a custom program, we will recommend third party material. Third party material must be purchased directly by the student.
Refunds and Cancellations
Language Garage, LLC, will offer a prorated refund or a hold-for-future-use in the event that you are unable to continue your lessons due to a change in your schedule, a family emergency, and the like. Any completed lessons, or lessons cancelled/rescheduled later than 24 business hours in advance of the lesson (see below) are non-refundable.
Private students may cancel or reschedule a lesson without incurring a charge for that lesson if you do so no later than 24 business hours (Monday through Friday, 9am to 5pm, Eastern US) in advance of a scheduled lesson. This policy includes any changes in start time, for example starting a lesson later than scheduled. Semi-Private students may do the same only in the case where both students agree to this change or cancellation. Any scheduling changes or cancellations must be communicated by email to firstname.lastname@example.org or by telephone at +1 (646) 389-4199. Notifying the instructor verbally or by email is not sufficient; students should copy email@example.com on any relevant communication.
If you are in a group lesson, other students will be involved, so the lesson cannot be halted, and we cannot waive the fee. We will do our best to invite you to drop into another group at the same level, assuming the maximum number of students has not been met, as a make-up, or offer a single discounted ($35) private make-up session per level. However, the student materials you receive should be sufficient to keep you up to speed and prepare you for the next lesson.
If Language Garage, LLC, needs to cancel a lesson due to instructor illness or other such reasons, we will notify all students as quickly as possible by email or telephone, however you prefer. You will not be charged for that lesson. We may also offer a substitute instructor in order to keep the lessons moving.
Internet Connectivity, Webcams, Microphones, and Headsets
As an online course provider, we rely on internet connectivity, and we understand that this can sometimes be unreliable. If you are unable to participate in or log on to a class, please email us at firstname.lastname@example.org immediately, and copy your instructor. (You will be given your instructor’s email upon enrollment.) We always encourage that students make use of the free sample and “tech-check” sessions in the hopes that this will avoid tech problems.
During our lessons, instructors share instructional slides with all students via screen sharing, and students and instructors speak and listen to one another. For this reason we highly recommend a high speed internet connection. If you do not have a high speed connection, you may participate in audio via telephone, but we encourage you to make us aware of this and to do a “tech check” before your first lesson so we can assure that your learning experience is smooth.
Except in the case of private instruction, students may not share their webcams, as this requires additional bandwidth and may slow the speed of interaction during the lesson. However, in no case will a private student be required to share his or her webcam, and can do so only voluntarily. The instructor will most likely only share his or her webcam at the beginning of a lesson to say hello, or if there is a pedagogical need for it. Otherwise webcams are generally off.
Audio quality through built-in mic and speakers is often poor, and background noise is easily picked up. For that reason we ask that our students use a headset with mic. We are happy to recommend inexpensive options.
Satisfaction and Guarantee
Language Garage, LLC, wants to earn your complete satisfaction in your experience with us. We offer free, no-obligation trial lessons for students considering enrolling in any program. Simply email email@example.com for a schedule of upcoming sessions or fill out the trial request form. If, at any point during the lessons after enrollment, you become dissatisfied, please contact us immediately by phone or email. In the case of private students (or semi-private students where both students agree), we can try to schedule a different instructor, or simply refund you the unused portion of your payment. If you find that your schedule has changed, we can simply choose a different schedule in the case of private instruction, or in the case of semi-private if both students agree. In the case of group students, we will try to move you into a group that meets your schedule as quickly as possible.
We cannot offer any guarantee of learning a particular amount of the language you are studying. We will do our best by you, and we will always be available for private “catch-up” tutorials or coaching calls, but much of your success depends on your behavior outside of the lessons and your own habits and ability. If you do not regularly use your student materials, including audio, your results may not be as good as either of us wishes, so we highly encourage you to carve out time as many days as possible between your lessons to retain contact with your new language. We offer an easy-to-follow routine of practice and review that will help you learn and retain as much as possible.
Language Garage, LLC, maintains a presence on several social media platforms, including Facebook, Twitter, and Instagram, as well as a blog. The information there is intended to be a supplement to learners, and much of that content is from third party sources. Blog content may reference or direct to third party content, but unless content in the blog itself is attributed, you should assume that it is property of Language Garage, LLC. Blog comments require approval, so we have control over what is posted by third parties. In the case of Facebook, Twitter, and Instagram, since these are open platforms, we can only do our best to moderate and delete posts/comments or block users if they post anything offensive, abusive, or inflammatory. We cannot be held responsible for such posts/comments, however unlikely they are, but if you notice something that you find inappropriate or worse, please let us know.
Language Garage, LLC, expects all students to treat one another and the instructor with respect. If any student or an instructor makes a complaint about inappropriate behavior or language by contacting us at firstname.lastname@example.org, we will take the complaint seriously and take appropriate action. This may be as mild as an email or phone call, or it could involve being moved to another class or banned altogether from our courses. Please be very sensitive around topics such as politics, religion, or personal life, preferably avoiding them altogether. Please do not show unwanted attention to other students or instructors. Misconduct of this sort may result in removal from our courses, and no refunds will be made if our policies have been violated.
Instructors are required and expected to adhere to the same standards of behavior and professionalism. If you feel that an instructor has violated this policy, please notify us immediate by email or phone. We will look into the matter and take appropriate action.
None of your personal information, including your email or phone number, will ever be sold to or shared with a third party. Any personal or contact information you share with Language Garage, LLC, will be used strictly by us, only for the purpose of scheduling classes and sharing general information. Your participation in open forums such as social media is entirely voluntary.
Testimonials and Promotional Material
Language Garage, LLC, may request use of written testimonials or even short videos of groups. None of this will be shared without expressed written consent by all parties involved, and you are under no obligation whatsoever to grant such consent. In the case of video promotional content, we will approach all members of the group in advance, seek permission, and if permission is granted notify you of when recording is to take place.
Disclaimer of Liability
Language Garage, LLC, is not responsible for and disclaims all liability for any loss, direct or indirect damage, liability, personal injury or expense of any nature suffered by you or any third party, which may be attributable, either directly or indirectly, to your use of our online lessons, blog, or social media presence.
Disclaimer of liability for Third-Party Platforms, Applications, & Hardware.
Using the services of Language Garage, LLC, requires the use of certain third-party applications, for example a group conferencing platform or file transfer site, and may include use of social media at your discretion. For best results, both for yourself and other participants in any lesson, we encourage you to use a headset with microphone to block out background noise and to better hear your instructor or other students. Use of your own webcam is entirely optional and generally unnecessary, but it creates a friendlier interaction. Language Garage, LLC, is in no way responsible for the updating or maintenance of these third-party platforms, applications, or hardware, and we expect all students to do due diligence in making themselves aware of whatever terms and conditions third party providers may have, and in selecting a headset. You understand and agree that Language Garage, LLC, does not endorse and is not responsible or liable for the functionality, content, features, or misuse of any third-party provider.
Language Garage, LLC, will make any editorial corrections and updates to its content on an as-needed basis. If you are currently enrolled in a group or individual class, we will provide you with the updated files free of charge. Language Garage, LLC, retains the right to update its course terms, including pricing, if necessary. You will not be required to pay any additional fee to continue your present course, but you would be bound to the new terms on re-enrollment, including pricing.
Any relevant terms and conditions, policies and notices are governed by and construed in accordance with the laws of United States. You consent to the exclusive jurisdiction of the courts of New York, USA, in respect to any dispute that may arise in connection to Language Garage, LLC.
Comments or Questions
If you have any questions, comments or concerns about Language Garage, LLC, please contact us at email@example.com or at +1 (646) 389-4199.
This document was last updated on September 23, 2019.